Marketing to Gen Z: How to Effectively Reach the Next Generation of Consumers

As a creative marketing agency owner, staying ahead of the curve when it comes to reaching new audiences is vital. And with Gen Z now coming of age, it’s more important than ever to understand the unique characteristics of this generation and how to market to them effectively.

Who is Gen Z?

Gen Z, or the iGeneration or Post-Millennials, were born between 1997 and 2012. They are the first generation to have grown up entirely in the digital age, with smartphones and social media being an integral part of their lives from a young age. They are also the most diverse generation yet, with a greater emphasis on inclusivity and social justice issues.

How to Reach Gen Z

To effectively market to Gen Z, it’s important to understand their preferences and habits. Here are some key tactics to consider.

The Power of User-Generated Content and social media

Gen Z spends significant time on social media, with platforms like Instagram and TikTok being particularly popular. To reach them, having a strong social media presence and creating visually appealing and engaging content is vital. In addition, consider partnering with influencers with a strong following among Gen Z to help promote your brand.

User-generated content (UGC) is a powerful tool for building trust and authenticity with Gen Z. This generation values transparency and honesty, and they are more likely to trust the content that comes from their peers rather than traditional advertising.

To leverage UGC in your marketing efforts, consider running a social media campaign encouraging users to share their experiences with your brand or product. You can also feature UGC on your website or social media channels, showcasing real customers using and enjoying your products.

One great example of a brand successfully leveraging UGC is Glossier. The beauty brand has built a cult following among Gen Z by featuring user-generated photos and reviews on its website and social media channels. In addition, by highlighting the experiences of real customers, Glossier has created an authentic and relatable brand image that resonates with this generation.

When incorporating UGC into your marketing strategy, it’s important to ensure that you have the necessary permissions from users to use their content. In addition, be transparent about how you plan to use their content, and consider offering incentives such as discounts or giveaways for users participating in your campaigns. Doing so can build a community around your brand while establishing trust and credibility with Gen Z consumers.


Gen Z values authenticity and transparency in brands. They are more likely to trust companies that are open and honest about their values and practices. Consider highlighting your company’s commitment to social responsibility and sustainability in your marketing efforts.

American Eagle‘s “Future Together. Jeans Forever” campaign successfully connected with Gen Z consumers. The brand featured real people wearing their clothing and emphasized values such as authenticity, sustainability, and inclusivity. The campaign received positive feedback from customers who appreciated the brand’s commitment to these values.


Gen Z expects personalized experiences from brands. Use data and analytics to tailor your marketing messages to individual consumers and create personalized content that speaks to their interests and preferences.

In 2021, Hollister, a clothing brand popular among Gen Z, launched a marketing campaign called “Hollister Drop Shop.” The campaign aimed to provide a personalized shopping experience for Gen Z customers, who value individuality and customization.

The campaign featured a virtual storefront that was tailored to each customer based on their browsing and purchase history, as well as their preferences and interests. Additionally, customers could take the brand’s “Style ID” quiz to receive personalized recommendations for clothing items that matched their unique style preferences.

By creating a shopping experience that was personalized to the individual, Hollister successfully appealed to Gen Z consumers and their desire for a unique and customized shopping experience.

The Importance of Mobile-First Design

When it comes to Gen Z, designing for mobile is not just important – it’s crucial. This generation spends significant time on their smartphones and tablets, often using them as their primary device to access the internet. Studies have shown that over 90% of Gen Z own a smartphone.

To effectively reach this audience, it’s essential to prioritize mobile-first design in all aspects of your marketing strategy. This means creating websites and marketing materials optimized for small screens and touch-based interactions. Mobile-first design also focuses on speed and performance, as slow-loading pages can quickly turn off Gen Z consumers who are used to instant gratification.

But the importance of mobile-first design goes beyond just catering to Gen Z’s preferences. For example, with Google’s emphasis on mobile-first indexing, having a website that is optimized for mobile devices can also improve your search engine rankings and make it easier for potential customers to find you online.

In short, if you want to target Gen Z with your marketing efforts effectively, prioritizing mobile-first design is essential.

How to Create a Brand Voice that Resonates with Gen Z

Creating a brand voice that resonates with Gen Z is crucial to reach this audience effectively. This generation values authenticity and transparency, and they are more likely to connect with brands that have a clear and consistent voice.

Here are some key tactics for creating a brand voice that resonates with Gen Z:

Emphasize Your Values

Gen Z values social responsibility and sustainability and expects the same from the companies they interact with. When creating your brand voice, emphasize your company’s commitment to these values. Be transparent about your practices and highlight any initiatives you are taking to impact society or the environment positively.

Use Conversational Language

Gen Z responds well to conversational language that feels authentic and relatable. So, don’t use overly formal or corporate-sounding language in your marketing materials. Instead, use natural and conversational language, as if you were speaking directly to a friend.

Be Funny

Humor can be an effective way to connect with Gen Z consumers. This generation enjoys entertaining and humorous content, so consider incorporating humor into your brand voice when appropriate. Just be sure to keep it tasteful and avoid anything offensive or insensitive.

Be Consistent

Consistency is key in creating a brand voice that resonates with Gen Z. Make sure your messaging is consistent across all channels – from social media to email marketing – so customers know what to expect from your brand. This will help build trust and establish credibility with this audience.

By following these tactics, you can create a brand voice that resonates with Gen Z while highlighting your company’s values and commitment to social responsibility.

How to Measure the Success of Your Gen Z Marketing Campaigns

Measuring the success of your Gen Z marketing campaigns is crucial for understanding what’s working and what’s not and for making data-driven decisions about how to optimize your strategy. Here are some key metrics to consider when evaluating the effectiveness of your Gen Z marketing campaigns:

Engagement Metrics

Engagement metrics are a key indicator of how well your content resonates with Gen Z consumers. Some vital engagement metrics to track include likes, shares, comments, and click-through rates. By monitoring these metrics, you can gain insight into which types of content are most effective at capturing the attention of this audience.

Conversion Rates

Conversion rates measure how many users take a desired action after interacting with your marketing materials. This could be anything from purchasing to signing up for a newsletter. You can understand how effectively your campaigns drive real business results by tracking conversion rates.

Brand Awareness Metrics

Brand awareness is essential when targeting Gen Z consumers, who might still need to become familiar with your brand. To measure brand awareness, consider tracking website traffic, social media followers, and search engine rankings. By monitoring these metrics over time, you can understand whether your marketing efforts effectively increase brand recognition among this audience.

Customer Feedback

Finally, it’s essential to solicit customer feedback directly to understand their perceptions of your brand and marketing efforts. Consider using traditional surveys or focus groups to gather feedback on what’s working well and where there’s room for improvement. This type of feedback can be invaluable in helping you refine your strategy and better connect with Gen Z consumers.

By tracking these key metrics and soliciting customer feedback, you can understand the effectiveness of your Gen Z marketing campaigns. Use this information to make data-driven decisions about optimizing your strategy and continue building strong connections with this valuable demographic.


Marketing to Gen Z requires a different approach than previous generations. However, you can effectively reach this influential demographic by understanding their unique characteristics and preferences and using tactics like social media, authenticity, personalization, and mobile optimization. You can contact Curious Ant today if you’re looking for help with your Gen Z marketing strategy.